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Tehnical instructions

Installation of wood flooring over under floor heating system

Wood flooring is not suitable for installation over electrical underfloor heating systems.

Concrete slab should be laid in accordance with specifications and standards of the manufacturer. The slab must be flat and level, compact, dry, free of cracks and clean. Radiant heat tubing should be placed properly at least 35mm below the surface to ensure an equal distribution of heat. Unless the tubing is laid deep enough, it can result in extensive joint opening in the installed wood flooring.

The highest allowed moisture contents, prior to wood floor installation, are 1,8 % with radiant heated cement slab and 0,3 % with radiant heated anhydrite slab.

After the 21-day drying period recommended for concrete slab (at least 7 days for anhydrite slab), the heating system should be turned on according to the following procedure.

Instructions for cleaning and maintenance of wooden floorings

GENERAL

Your wooden floor needs proper care and maintenance. To clean dirt, like sand for example, use a vacuum cleaner with a soft cleaner head, soft broom, or a cloth. Place quality doormats at your entry doors to prevent carrying sand on the parquet.

Fit furniture legs with protective felt underlays to prevent scratches on the floor. Do not move furniture by dragging, but rather lift it up first and then move it.

Make sure to immediately clean spilled water or other fluids. Remove stains from coffee, red wine, or ketchup immediately to prevent permanent stains. To remove stubborn stains contact your parquet retailer.

Extremely dirty floors must be cleaned manually with a damp cloth. Do not use soaked cloths with draining water, since it may damage the wood (swelling). Do not use water vacuum cleaners.

An important condition for a long lifespan of wooden floor coverings is suitable room climate with approximately 20°C temperature and relative humidity from

50 to 60%. These conditions can be monitored with an electronic hygrometer or weather clock (this is especially important during heating season). Optimal relative humidity can be maintained with an electric humidifier.

LACQUERED SURFACES

After installing, the lacquered parquet must be cleaned with a special cleaner for lacquered surfaces. The cleaner may be in concentrate form for diluting in water (please follow instructions), however it is easier to use already diluted cleaner in spray form. The floor must be thoroughly vacuumed so that hard particles of dirt are removed. Dampen a soft cloth and clean to both sides.

For additional protection of parquet, use a parquet care agent containing a certain percentage of lacquer. After the first impregnation, use the parquet care agent 1-2 times per year to freshen the lacquer and cover small scratches. After applying parquet care agent, do not walk on the floor for a few hours. Please follow your retailer instructions.

To remove more aggressive stains, please consult an expert regarding suitability of different cleaners for particular stains.

Do not use cleaners containing wax. Do not clean with running water.

When lacquer wears out significantly, grind and lacquer the parquet again. It is difficult to restore the parquet nicely once the lacquer is completely worn off. Leave grinding and lacquering to parquetry expert.

OILED SURFACES

Parquets are oiled with oils that emphasise natural looks of wood and increase its resistance to wear, dirt, and moisture.

Clean your oiled parquet with a special cleaner for oiled surfaces immediately after it is installed. This provides protection against dirt and additional protection of the floor. Follow instructions to correctly apply the cleaner you are using. General instruction is to always vacuum or thoroughly clean the floor. Then mix the cleaner with water in an appropriate (see the manual) ratio. Apply the cleaner to your wooden floor, using a soft cloth soaked in the solution. The solution must not be dripping from the cloth.

Use two buckets with large surfaces, one containing water mixed with the cleaning agent and the other containing clean water for rinsing the cloth. Always rinse the cloth in clean water first before dipping it in water containing cleaning agent. Do not additionally clean the surface with cloth soaked in clean water after using the cleaning agent solution as this would rinse off the protective layer. Leave the cleaning agent solution for a few minutes to soak in the floor thoroughly and then wipe the floor in direction of wood fibres.

Maintain your floor with cleaner for oiled surfaces regularly. At first, keep applying it every week or depending on the care your floor needs considering its wear, but not less than once a month. With every use of cleaner for oiled surfaces, your floor will be less susceptible to dirt and stains.

After regular “wet” cleaning, the remaining stubborn stains can be removed with a few drops of concentrated cleaning agent applied directly to them. Leave approximately 5 minutes to take effect and clean the floor again with the normal cleaning solution (water cleaning agent).

Oiled surfaces must also be periodically refreshed with maintenance oil. By applying oil to surfaces where protective oil layer has worn off, the floor regain a nice look. Use appropriate oil (nature or white) depending on nature or white oiled surfaces.

Floor must be completely clean before applying oil. To remove cleaner leftover clean the floor with intensive cleaner. Then start oiling the floor. Oil the floor before the protective layer gets completely worn off and the nice appearance of the floor is lost, since it cannot be completely recovered.

Room temperature when oiling must be between 16 and 20°C.

Apply some oil to the floor and spread it evenly using polishing machine with appropriate felt or manually with cotton cloth. Leave 10 to 15 minutes to take effect. Repeat the procedure, if the surface is not entirely well impregnated. Remove all oil leftovers from the floor with a cloth. It is recommended to apply oil by using sprayer to avoid using too much oil for individual layers.

After one hour, polish the floor manually or use polish machine (150 revolutions per minute) with white or red felt for better results. Polish corners and other hardly accessible parts manually. Polish until the surface is dry. Final polishing must be done in direction of wood fibres.

Caution: Danger of self-ignition. Cloths soaked with oil must be rinsed with water immediately after the work is finished and dried outdoors.

Let dry for at least 24 hours before walking on the floor. It takes approximately one week for the oil to set during which special caution should be taken when moving heavy objects.

For extra protection against dirt, the surface must be additionally treated with a cleaning agent after approximately 7 days.

Do not use cloths containing microfibres or your floor may become rough and extremely susceptible to dirt. Use only cloths made of natural fibres like cotton or felt.

General conditions for laying wooden floor coverings

1. BEFORE FLOOR LAYING
- - 1.1. Tolerated moisture of base layer:
    - Cement screed up to 2.0%, Cement screed with underfloor heating up to 1.8%,
    - Anhydrite screed up to 0.5%, Anhydrite screed with underfloor heating up to 0.3%,
    - Wooden base layer 9±2%,
    - Chipboard and similar boards 9±4% / 8±2%
  - 1.2. Screed must be made accordingly with regulations
  - 1.3. The room and wood floor coverings must be adequately tempered and acclimated:
    - The room must not be exposed to draught, environmental conditions: min 15-18°C and 50-60% relative humidity,
    - Store the wood floor covering for at least 48 hours in the centre of the room where it will be laid,
    - Open individual packages of wood floor covering just before you start laying them,
    Investor – client is responsible for adequate condition in/of the building. Contractor is responsible (if not agreed otherwise) to deliver goods to the building, investor – client is responsible for unloading the goods from vehicle and storing it in rooms for adequate tempering. When wood floor covering is delivered by the floor layer, the client – investor is obliged to provide all help and support needed for storing the parquet. Material stored in the building is client – investor’s liability.
  - 1.4.
    
    Clients are obliged to check compliance of the delivered parquet with their selection. The material must remain in original packaging until laying. If the packaging is opened, the parquet must be airtight sealed again the same day.
    Polagalec je dolžan pred pričetkom del preveriti pogoje na objektu in vlažnost lesene talne obloge ter jih vpisati v prevzemni zapisnik.
2. AFTER FLOOR LAYING
- - 2.1.
    
    After floor laying is finished, do not walk on the surface or burden it in any way for at least 24 hours.
  - 2.2.
    
    In the first period after the wooden floor coverings have been laid, it must not be covered, in part or entirely, or used as surface for placing objects.
  - 2.3.
    
    The room must be protected against intrusion of additional moisture. The following climate conditions are required during floor laying:
    - Room temperature 15°C – 25°C
    - Relative humidity 50% – 60%.
3. GRINDING AND SURFACE PROTECTION OF PARQUET (VALID FOR UNFINISHED PARQUETS)
- - 3.1.
    
    After it has been laid, parquet must rest for 5 to 14 days (depending on the estimation of floor layer). During this period, no works that could damage the parquet or leave stains (silicon, oil, lime…) are allowed, caution must also be taken while walking on the parquet.
- - 3.2.
    
    After the resting period, contractor gives an estimation whether all conditions are met for quality performance of further works and suggests adequate solutions to investor, if the conditions are not met. Possible additional costs are covered by the investor – client.
- - 3.3.
    
    Compliance with paragraphs 1.5, 1.6, and 1.7.
- - 3.4.
    
    The following conditions must be met in the room where works are being conducted:
    - Room temperature 15°C – 25°C
    - Relative humidity 50% – 60%
    - The room must not be dusty or exposed to draught and sun (shading)
    - Lacquer layers must be applied in intervals of max. 48 hours.
- - 3.5.
    
    Serviceability of lacquered surfaces:
    - At least 48 hours for walking
    - At least 7 days for mechanical action
  - 3.6.
    
    Ob prevzemu del ne smemo pričakovati brezhibno polakirane površine, saj delovni pogoji niso enakovredni pogojem v lakirnici. Kvaliteta lakiranja se ocenjuje iz stojne višine od svetlobe (DIN standard)

Warranty

Warranty conditions

The warranty applies to all the flooring services sold by Alpod d.o.o.
The warranty applies to the services performed by Alpod d.o.o.
If the complaint is successful, Alpod d.o.o. will replace unsuitable material and/or eliminate defects of the installations free of charge. In material related claims, the warranty covers the costs of the material and not the costs of the installation. The use of flooring must be consistent with its’ intended function, following the maintenance instructions.
Flooring must be installed professionally, according to the manufacturer’s instructions and generally applicable flooring standards.
The company Alpod d.o.o. reserves the right to repair individual boards, plates or parts of flooring. Due to the time it takes to determine the cause or nature of a particular defect, the waiting period can take much more than 45 days.
If the product is no longer available, equivalent replacement goods from the current manufacturing programme will be provided. Alpod d.o.o. assesses how the complaint will be commercially resolved in agreement with the buyer.
The warranty only applies to the amount of the material with a documented defect and not to the entire amount of the material purchased.
Alpod d.o.o. is not held liable for indirect damage potentially caused by low-quality products and services.
The warranty is only considered if the complaint is filed in writing within 8 days the defect occurred and upon submitting the original invoice, paid in full. The person entitled may only be the first buyer.
Minor defects and the defects within the permitted standards are considered insignificant and will not be considered.
Obvious and visible flooring defects must be immediately documented; the description of defects is to be sent in writing within 8 days at the latest and prior the installation takes place.
The amount of damage applicable to warranty is assessed on the basis of the value of the new material and the time that passed after the purchase was made. Every year the value decreases by 10 % given the current price of the new material (e.g. if the defect occurs in two years after purchasing, the replacement value decreases by 20%).
If the claim is made for the already installed flooring it will not be considered; it will however be considered for latent defects that occur within the warranty period.

The warranty is not valid in the following examples

If the damage is caused due to improper installation, performed by third party and/or inappropriate conditions during or after the installation (see Installation instructions, General terms and conditions for flooring installation and other conditions available on www.Floor-Experts.si). Consult the company Alpod d.o.o. in case you have any other questions.
If the damage is caused due to inappropriate surface (flatness, hardness, strength, compactness, purity, porosity, composition, etc.) or the use of inappropriate adhesives or base.
If the damage is caused because of humidity, insects, accidents, force majeure, water leaking, etc.
If visual and/or dimensional changes and/or deformations, either permanent or seasonal, occur because of heating, cooling, humidifying or drying the rooms and if solar radiation affects the flooring in question.
If colour changes occur because of the light or ageing.
If the defects are caused by normal wear and tear, improper renovation, lack of treatment or improper surface care (inappropriate treatment procedures, using improper cleaning or chemical agents, etc.)
If the defects (scratches, cracks, marks, etc.) are caused because of inappropriate use, improper maintenance and storing, particularly the damage caused by high-heeled shoes, furniture, stones, tools, pets, etc. (See Cleaning and Maintenance Instructions)
If the product has been installed despite the manifest defects or if incorrectly delivered material has been installed.

Laminate warranty card

Warranty conditions

Warranty covers laminate flooring from our regular programme installed in normally burdened rooms accordingly with the recommended usage class under EN 13329, but not in case of outstanding chemical and mechanical damages. Warranty is valid from the day of purchase. Warranty is not transferable and belongs to the first buyer only.

Laying

Laminate flooring must be laid accordingly with instructions for laying. Instructions for laying the laminate are usually enclosed in each third package, while detailed instructions for laying are available here.

Resistance to wear and tear

The right to make a warranty claim arises, if the surface layer (the décor) is completely removed in the size of at least one square centimetre. Bruisings at margins of the panels are not covered by warranty.

Resistance to effects of sunlight

Light staining by Blue wool scale not more than 6. Testing procedure under EN20105. Natural ageing is exempted.

Resistance to stains

For effects of the following substances: pure acetone, hand-care cream, alcohol beverages, natural juices made of fruits and vegetables, fats, coffee, sodas, nail varnish, and similar.

Warranty claim

Each complaint must be submitted in written form with enclosed original invoice required. Warranty must be claimed within 30 days after the fault has been discovered. We reserve the right to inspect the building.

Warranty services

Warranty services are rendered exclusively with regards to the current value of goods. Current value is determined by considering the warranty period elapsed. For example, compensation for the class of wear W31/living premises is yearly reduced by 1/10 of the new goods’ value.

If warranty claim is approved, the customer will get substitute goods delivered to the point of sale free of charge. Costs of laying are covered by customer. This warranty does not cover any other damages or costs caused by the product. If the laminate flooring under claim is no longer available, appropriate substitute goods shall be chosen from the current production programme.

Parquet warranty card

Warranty declaration

Alpod d.o.o. gives warranty for the quality of the materials sold and services provided in the field of floor coverings under the following conditions:

Warranty conditions:

Warranty applies to all parquets purchased and/or installed by Alpod d.o.o. from 01. 01. 2007 onwards.
In case of approved complaint, Alpod d.o.o. will provide free of charge replacement of inadequate material and/or remedy deficiencies in installations.
Parquet must be built in competently and accordingly with manufacturer instructions and generally applicable standards and norms in the field of floor coverings.
Alpod d.o.o. reserves the right to repair individual slats, battens, or panels.
If the product is no longer available, substitute goods shall be the equivalent from the current production programme. Commercial settling of complaints is assessed by Alpod d.o.o. in agreement with the customer.
Warranty is valid only for quantities of faulty goods that are established from records and not for the entire purchased quantity.
Alpod d.o.o. is not responsible for indirect damages arising from poor quality of products and services.
Warranty is approved only if complaint is submitted in writing within 8 days from occurrence of the fault and if the original invoice is submitted and paid in full.
Obvious and visible faults of parquet must be reported in writing, immediately or within 8 days at the latest and before installing it in a building.
The amount of damages recognised under warranty is estimated on the basis of value of new material and time elapsed from purchase. The value decreases by 10% each year, meaning that the value of replacement due to quality of material in case of 5-year warranty decreases by 10% each year compared to current price (for example, if a fault occurs after two years, the value of replacement decreases by 20%).

Warranty is void in the following cases:

If damage is due to incompetent installation by third parties and/or inadequate conditions during or after installation. (See General conditions installing wooden floor coverings).
If damage is caused by inadequate base layer (flatness, hardness, firmness, compactness, cleanliness, porosity, structure, etc.) or by using inappropriate glues and mats.
If damage is caused by moisture, wood-attacking insects, accidents, force majeure, or water spillage…
If permanent or seasonal visual and/or dimensional changes and/or deformations of the parquet are caused by heating, cooling, moistening or drying the premises.
If there are changes in colouring of the parquet caused by sunlight or ageing.
If the faults are caused by normal wear and tear, incompetent restoration, insufficient cleaning or wrong surface care (inappropriate care procedures, using inappropriate cleaning or chemical agents…).
If mechanical bruisings (abrasions, scratches, impressions) are caused by inappropriate usage, maintenance or storing, especially if caused by high-heels, furniture, pets, and similar (see Instructions for cleaning and maintenance of wooden floor coverings).
If the product has been installed in the building despite its visible faults.

3-year warranty:

Warranty period begins with the day of purchase.
Alpod d.o.o. provides a five-year warranty on quality of material purchased with Alpod d.o.o. and a two-year warranty on own installation services for installations in private apartments.
Warranty for installation in public buildings is two years for material as well as for installation services.
In case of unauthorised tempering with products, the warranty is automatically void.
For parquets that are covered by extended warranty period of the manufacturer apply warranty conditions of manufacturer.

Floor covering warranty card cork, vinyl, linoleum, rubber

Warranty declaration

Alpod d.o.o. gives warranty for the quality of the materials sold and services provided in the field of floor coverings under the following conditions:

Warranty conditions:

Warranty applies to all floor coverings purchased and/or installed by Alpod d.o.o. from 01. 01. 2007 onwards.
In case of approved complaint, Alpod d.o.o. will provide free of charge replacement of inadequate material or/and remedy the deficiencies in installations.
Floor covering must be built in competently and accordingly with manufacturers’ instructions and generally applicable standards and norms in the field of floor coverings.
Alpod d.o.o. reserves the right to repair individual panels.
If the product is no longer available, the substitute goods shall be equivalent from the current production programme. Commercial settling of complaints is assessed by Alpod d.o.o. in agreement with the customer.
Warranty is valid only for quantities of faulty goods that are established from records and not for the entire purchased quantity.
Alpod d.o.o. is not responsible for indirect damages arising from poor quality of products and services.
Warranty is approved only if submitted in writing within 8 days from occurrence of the fault and if the original invoice is submitted and paid in full.
Obvious and visible faults of floor covering must be reported in writing immediately, or within 8 days at the latest, but before installing it on the floor.
The amount of damages recognised under warranty is estimated on the basis of value of new material and time elapsed from purchase. The value decreases by 10% each year, meaning that the value of replacement due to quality of material in case of 5-year warranty decreases by 10% each year compared to current price (for example, if a fault occurs after two years, the value of replacement decreases by 20%).

Warranty is void in the following cases:

If damage is due to incompetent installation by third parties and/or inadequate conditions during or after installation. (See General conditions installing wooden floor coverings).
If damage is caused by inadequate base layer (flatness, hardness, firmness, compactness, cleanliness, porosity, structure, etc.) or by using inappropriate glues and mats.
If damage is caused by moisture, wood-attacking insects, accidents, force majeure, or water spillage…
If permanent or seasonal visual and/or dimensional changes and/or deformations of the parquet are caused by heating, cooling, moistening or drying the premises.
If there are changes in colouring of the parquet caused by sunlight or ageing.
If the faults are caused by normal wear and tear, incompetent restoration, insufficient cleaning or wrong surface care (inappropriate care procedures, using inappropriate cleaning or chemical agents…).
If mechanical bruisings (abrasions, scratches, impressions) are caused by inappropriate usage, maintenance or storing, especially if caused by high-heels, furniture, pets, and similar (see Instructions for cleaning and maintenance of wooden floor coverings).
If the product has been installed in the building despite its visible faults.

Warranty period:

Warranty period begins with the day of purchase.
Alpod d.o.o. provides a five-year warranty on material quality and a two-year warranty on own installation services for all floor covering purchased with Alpod d.o.o. for installation in private apartments.
Warranty for installation in public buildings is two years for material as well as for installation services.
In case of unauthorised tempering with products, the warranty is automatically void.
For floor coverings that are covered by extended warranty period of the manufacturer apply warranty conditions of manufacturer.